Frequently Asked Questions

How often does the flat get cleaned?

The flat will be cleaned before your arrival and after your departure. If you are there for longer than a week the flat will be cleaned on a weekly basis.

Where is the apartment located?

The apartment address is 3 Esplanade Court, it is located directly above Claire Wyman’s Opticians on 6 North Beach. It is reached either by a foot passage adjacent to the opticians on North Beach Street or off Quay Street. We suggest that you print a copy of the map from our web-site.

Is the area quiet at night?

The apartment is in a cul-de-sac in the centre of town and beside a small fishing harbour. Accordingly there may be some associated noise but to date this has never disturbed any of our clients.

What are the check in/out times?

Our check in time is after 4pm. Our check-out time is 10am.

What if the plane or ferry is cancelled?

One of the joys of living on an island is that our ferries and planes can suffer problems in winter, but also in summer. We will do what we can to help, but strongly recommend that you take out travel insurance to cover any problems.

What if we have to cancel the holiday?

Please let us know as soon as possible and if we are able to re-let we will re-imburse you, minus a small administration charge, Please read our terms and conditions carefully. Again we recommend that you take out travel insurance.

What will happen if we are delayed and will be arriving late?

Please telephone us as soon as possible to let us know and we will make arrangements.

How many people can stay in the flat?

The flat is designed for 4 people. There is one room with a king-sized bed and a second bedroom with 2 single beds.

Is the flat suitable for wheelchair users?

No. The flat is reached by a set of stairs and there are stairs inside the flat.

Are there bed-linen and towels?

Yes, when you arrive the beds will be fully made-up. There are fluffy white bath-sheets and hand towels. If you are staying for more than a week you will receive a change of bed-linen and towels after a week.

Can we bring our pets?

Sorry no pets are allowed. However registered working guide dogs are of course allowed.

What about children?

The flat is reached by a flight of stairs and is beside the harbour, for this reason it is not suitable for young children.

Can we smoke in the flat?

Sorry no smoking is allowed in the flat.

Is there free parking?

There is free parking immediately behind and in front of the flat and in the car-park two minutes walk away.

Is heating and lighting included?

Yes all heating and electricity is included.

Is there a Wi-Fi connection in the flat?

Yes there is free wi-fi in the flat.

What if I have a complaint?

Please contact us immediately and we will do what we can to help resolve it.